Maggie Atkinson Consulting Ltd

Change management in a challenging world


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Day 2: the game's afoot!

Posted on November 3, 2016 at 6:10 AM

Enough now of the Shakespearian references. This morning has seen us treated to the Opposition's lines on some of the issues still burning holes in the fabric of strategic thinking and action: policy, ownership, agency, service planning, delivery and effectiveness. Trenchant critiques abound: of the current Children and Social Work Bill, the change in government direction over forced Academisation and all it would have meant had it gone through; the folly, pereceived or real, of legislating in silos not for a holisitc view of society and citizens. Promises of doing differently if the Labour Party was governing. If.  Small word, big implications.  A discussion for a notehr day!

What I find broadly encouraging in a conference that feels as if it is revisiting a lot of the ground we all know well and have traversed before, is how so many sector leaders and managers and those tweeting at this event are asking for an end to breathless speed, to new initiative after new initiative. There's a sense of intense frustration about national policy's tack changing mid stream if what's been said in a lightbulb moment in Whitehall doesnt immediately click into place on the ground, Hollywood "Transformer"-like, seconds after the new wheeze breaks in the press.They are asking for a palpable and lived-out trust in the people who now how to do the job.

Not for nothing is ADCS President Dave Hill urging us to recognise real change, embedded change, change that makes a lasting difference for the people served, takes time, not flighty leaps from one idea to another.

As a consultant, I meet lots of people whose early call is "just come and give us the answers and we can get on with doing the doing, don't ask us for evidence and deep thought about what we face and what we need to plan then do." Of course, in the relationship that goes on to be developed and the work we do together, the realisation dawns that leaping to the end point - like reading only the last page of a novel - means the journey has not been made and the story is unevenly owned or understood and therefore unlikely to see a happy ending. The journey - the narrative you make together - means the destination is easier both to see, and to navigate once you land.  

Readers will by now be used  to the "Maggie metaphors" fashion in which I tend to reflect. As we approach half way through day 2 of this 3 day conference, my musing for the morning would be that we are engaged in a game of master's level - Star Trek's Mr Spock 3D-configured - chess. Focused, thinking, determined, long haul, subtle, assertive when we need to be, but patient. Not a fast and furious, showy, yelling, cards slapping, drinks spilling game of Snap!

I had a lovely chat earlier with an elected member I know well, who is wrestling as they all are with horrors of yet more savings in approaching years. A long time ago, I advised him and his Cabinet colleagues that in appointing and then working with a very senior Officer, there would come a day when that Officer eyeballed members and said "At this moment? In this game? However nervous you and I are, I need you all to refuse to blink. If you are not prepared to do that in appointing to this crucial role, you should appoint somebody you can push around, not somebody who will advise you to stand your ground."  I would say it again many years later, in a heartbeat.

The game is indeed afoot. But it's not a sprint.  It's a marathon. 

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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