Maggie Atkinson Consulting Ltd

Change management in a challenging world


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All change?

Posted on November 29, 2017 at 7:35 AM
As a vital part of what I do, since January this year I chair an ever-improving Local Safeguarding Children Board. Its remit is to hold everybody who works with children, across a complex locality, to account for how well they ensure children and young people are championed, listened to, supported and kept safe from all that the 21st century throws at them And then, if there is a crisis or a failure, to review what happened fearlessly and forensically, on an evidenced basis, so all partners can learn what should have happened to keep a child or young person safe, why any failures happened, and what must now happen to avoid repeat failure. Partners on the Board I chair do not simply attend, they roll up their sleeves and steer improvement. They challenge each other. They look for shared ways to improve how children and young people fare, and more to the point how everybody who works with them must be vigilant, professionally aware of and ready to tackle threats, harm, risk, vulnerability and complexity. They seek to ensure improvements happen, if necessary by changing who does the work, how it's done, and how organisations can prove that what they do makes a positive difference as well as measuring and counting activities or processes. Professional honesty across organisational boundaries, and a willingness to own and jointly address the issues children face, characterise all we do. It is complex, multi-layered, challenging work. It matters that we work to ensure we can ask tough questions without fear or favour; and that as well as calling out failure, when something is going well, we say so. Before I took the Chair, the Board went through a tough time. Moving on in the right direction, with solid proof that improvements are underway, drives our work. It is rewarding, but can be tough. People's and organisations' commitment is very real, and equally authentic improvements are happening. Into the middle of this comes the major change to LSCBs required by the Children and Social Work Act 2017. By mid to late 2019, there won't be a requirement for a Board, or therefore an independent Chair. Only 3 statutory partners - CCG, Police, LA - will be required at the strategic table and to act as co-leaders and co-financers, albeit with an additional list of Relevant Bodies, bound by Section 11 of the 2004 Children Act to work together. These single agencies will still be required to ensure they fulfil safeguarding duties, but will not be statutorily bound into a Board. How serious cases are reviewed, how lessons are drawn together, how proactive not reactive safeguarding is assured - are all for local determination. Independent Scrutiny - by scrutineers currently undefined - will be required. What Ofsted will do is open to question. The Board I chair has started to scope out its response and plan for the future. There is a determination not to lose progress and momentum, or to make things less safe. It's clear both that "no change" is not an option, and that grappling with the implications is not easy. I can only advise so far, then step back to avoid any notion that as current Chair I could steer change that either partners would not want, or DfE would not agree. So far, critical professional reflections are centred on not taking our eye off the ball, versus seizing opportunities to streamline processes and focus on outcomes, ensuring sound partnerships in which people remain determined to learn. All of this is to be done by people already busy safeguarding children full time in their day jobs, and we are all answering to a DfE response so far broadly categorised as "Ah, well, that's for you to decide....." What's clear in my own as in many Boards across the country is the determination to get this right. But there is also concern. Concern that we will struggle to do the change, and the continued day job of safeguarding, at the same time. That change could make things less clear, governance and accountability less transparent, the work of safeguarding less affordable and less jointly owned. That as a result things could become less not more safe and sure. In these early days, for this Board, the jury is well and truly out as to what this change will improve for children and young people. There's work to do and a lot to discuss before we land it. Watch this space!

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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