Maggie Atkinson Consulting Ltd

Change management in a challenging world


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A spontaneous community

Posted on February 25, 2018 at 10:15 AM
About 10 days ago my far better other half and I went for a walk around one of our favourite haunts, a local country park with long footpaths and edges that overlook the Thames Estuary as well as stretches of countryside. It's a busy place, with play areas and family activities in abundance. We were in the middle of the half term break so the play areas, visitor centre, cafes and carparks were busy and families, couples, individuals, people walking their dogs and spending time together were everywhere. We parked, set out across the site, and were close by a family with a crazy Boxer puppy as we went round the side of the visitor centre. When coming towards us we saw a small child, around 4, in a state of high agitation and sobbing so hard he couldn't really speak. Lady with Boxer said "do you think he lost his mum?" and we went to him. Between body-shaking sobs he started to yell "mummy!" on a rising tide of hysteria. We sprang into action, 2 complete strangers and a daft dog. The other lady persuaded the child to come with us to the visitor centre entrance. Meanwhile other adults, all equal strangers to each other as we were, started to join in. Man at the door says "I'll hold the dog, we'll watch your family, you sort him out" and that's exactly what happens. 2 site staff with walkie-talkies come outside, get the headlines, don hi-viz gear and set off to look for mum. Small boy calms down enough to tell us they'd come in a certain model and colour of car, so my husband sets off to find it in the 150-plus-vehicle parking area and returns to tell staff where it is. Small boy is persuaded to tell us his mum's name and appearance, though he withholds his own name and assures us she clearly doesn't love him any more and has left without him so he is going to be alone forever. Armed with her name and the headlines of her appearance I set off for one of the places they'd been and alert a group of parents who are watching their own children playing, who in turn go looking for her. I speak to three groups of older people seated on benches chatting, and they are immediately on the alert. Passers by go to scour other play and seating areas, and the footpaths the lost child said they had walked together. Within 15 minutes of us finding him, the parents on the look out have found his by-now-frantic mum, are reassuring her and walking her towards him. She is carrying a toddler, and encumbered by a buggy, toys and other gear, and is beside herself. To say the reunion is emotional to witness is an understatement. The small army of strangers gathered to try to help then disperse without another word. I doubt any of us will ever meet again. We knew nothing about each other, or him, when this mini-drama started, or indeed when it came to an end. We just saw that there was a need and stepped in to the space to try to do something about it. Nobody said "who's in charge?" or "who am I reporting to?" Nobody said "Is it OK to step in and act?" As an image for what public servants do despite challenges in terms of hierarchies, professional jostling for space or position, shrinking budgets and rising demand, policy changes that get in the way of rather than enabling progress, it struck me in the last 10 days that human frailty is almost always met by services displaying both professionalism and selflessness. When things go beyond a single incident like the one described here, professionalism and selflessness are not enough without resources. We gave 15 concentrated minutes, not a lifetime. We did not need to be resourced and this was an in the moment instance, not an everyday all-day challenge. That services that spend their days helping others still go the distance and more, despite all that's thrown at them, seems more not less remarkable for my thinking back on that brief interruption to our walk!.

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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