Maggie Atkinson Consulting Ltd

Change management in a challenging world


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Less a blog. More a rant.

Posted on November 14, 2018 at 6:25 AM

I'm at the National Children and Adults Services Conference in Manchester. So - as every year - are many hundreds of people - senior Officers and Elected Members from local government, Public Health and other parts of the health and policy landscape, inspectorates, companies with ideas and solutions to sell.  Nearby in the city is another conference looking - from front line and other perspectives - at the future of social care, from my reading of the programme fairly heavily about adults, but with some exciting looking sessions. At both events, networks will be networked. Deals will be done. Practice that works and business cards will be exchanged. Ideas will be set out for us to consider, accept or reject, amend and take away to go on exploring.  Food and drink will be consumed. New and old connections will be made or renewed.  The sector will challenge central government to rise to the challenge of supporting work across the country,done by people who have gone on being encouraged to do yet more with still less, to jump from this grant funding stream to that one, to be patient as the centre tries to be half as creative, half as determined and brave as localities.  It will be a 3 day event that sends people out even more determined, whatever the cost to them, whatever the challenge of resourcing rising demand with diminishing resources.  And yet.......  And yet........  on day 1 I am struck by how, somehow, I feel asked - channelled even - to shrink my professional consciousness to a rather narrow band of high end services, and in doing so to compound the very difficulties localities are facing to square their resourcing and provision circles.  I heard this conference, in the opening speech of the opening session, declared "the National Children and Adults SOCIAL SERVICES Conference."  It absolutely, caterogcrally, is nothing of the sort. As all the speakers, including the first, went on to reflect earlier, if all we concentrate on are services used by those in greatest need or difficulty, we miss the point.  Schools, children's centres, nurseries, youth services - however badly they too have also been cut in recent years - are all children's services. So are libraries, parks, leisure centres. Social care - for children OR adults - would drown if those others weren't still there, whether the others have shrunk or been cut, or not.   One of the biggest trade stands at this event is the National Youth Agency's. It does what its title describes - it  fights the fight, stands the corner, makes the connections, with and for this country's amazing young people. As in, ALL of them, not just those in or leaving care.  So far our young, beyond those categories, have had not a mention.  About their ambitions, wishes and feelings the conference programme is SILENT. The NHS in various guises is here in force.  Mentioned largely on the grounds of it needing to integrate with - you guesed - social care - that's adult social care by the way, in case you were wondering.   Maybe it's me.  Maybe that's all local government does.  Maybe the still worsening budget situation means it's all it can do.  Maybe as an old English and Drama teacher who was a DCS straight out of an education background (shock horror) I'm pining for days long gone.  But seriously? I came to conference, as I come every year, for a challenge about breadth and depth, about the whole child or adult, not the bits.  About services in communities, for children who live with adults in those communities that shape where they live.  In one of my other roles, I have just published a LSCB report.  If there were 100 children in the place, ONE would have a social worker.  One. The other 9? Go to school, shop, go to the library, play out, may need help adaptations for a special or additional need or support from an early help practitioner. (not a social worker.)  This is NOT a social care conference. It's the National Children's and Adults SERVICES Conference. I don't normally vent. But there we go. Vent closed.     

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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