Maggie Atkinson Consulting Ltd

Change management in a challenging world


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Near the end of the turning year: the making of everyday magic

Posted on December 5, 2018 at 7:35 AM

As 2018 gets ever darker and the end of the year approaches I'm reflecting - as all of us do at these moments - on what 2018 has brought and 2019 might hold in store.  It's been a busy year - or as busy as I want it to be!  I chair 2 Local Safeguarding Children Boards.  Both are striving to get partners to see the wisdom of ensuring children'sand young people's issues, needs, wishes, dreams and vulnerabilities are addressed as early as possible, not late and at crisis points.  Both are working to ensure all organisations - not just those closely associated with children young people and families - hold those citizens high on their lists of priorities, in spite of everything that has stripped public finances to the bone.  Both localities are packed with determined, knowledgeable, passionate, hard working people across all agencies.  Both are concerned that children and young people's lives and life chances must be nurtured and supported, through giving all youngsters the chances we would want our own children to have.  I meet teachers, nurses, social workers, youth sector professionals, those working in criminal or youth justice, all clear sighted about what under-18s need, and how complex and challenging it can be to meet those needs.  I find myself thinking "if only I could bring a Minister here; a senior civil servant who sets direction and supports decision makers to deliver, but who has never actually run a service, or met a need;  a critical journalist or film maker;  an arm chair know-it-all who thinks meeting need would be easy if people just worked harder, or tried a bit more."  I want these many commentators to see what I see, day in day out, sometimes in teams working against overwhelming odds with resources strethed to their limits.  I see boldness, creativity, a refusal to give up or give in.  I encounter kindred spirits who, when they are knocked down - as I sometimnes am by events or refusals to play the game - get up again, and get on.  I meet remarkable children and young people who are fearless in their challenges to services across the landscape.  Not only services set up or devised to serve children and young people.  These youngsters are service users across the piece.  They access public transport;  need advice and guidance on how to live a better life, and on their future careers;  are spenders on the high street, in leisure and culture venues, in the economies of every location and every level of society.  Adults who work with and for them are not wasting their time and energy, or ours, telling the rest of us that they face sometimes insurmountable odds in meeting needs with little resource.  We owe them our thanks of course, but we owe them far more.  They cannot do their demanding day jobs AND create change, or new ways of looking at or serving need.  And they are not crying wolf when they say so.  As the new year beckons and these folk go on trying to square the circle of mounting pressures set against ever-falling resources, the policymakers and commentators I'd like to spirit away from their offices into the hearts of the services I encounter should actually venture out there of their own accord.  When they are there, watching everyday magic being done and service users benefiiting from it, they need to take note.  And then they need to go back to those they advise and stop them spouting platitudes that there is enough resource in the system for that magic to be done. Maybe we should ask them to set a resolution for 2019: to go out and find out enough that they know, as the workforce and the children know, what's really goiong on - and that they pledge to act accordingly. 

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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